AdresseAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Princeton, NJ location in the Abbott Point of Care Division. The Sr. Customer Solutions Manager will provide global strategic leadership, planning and direction for the Customer Solutions team to drive operational and technology improvements, customer satisfaction, and develop maximum potential volume from all markets for the organization's products and services; responsible for assigned cost center management.
This position is responsible for establishing and ensuring the effective execution of product implementation strategies within domestic and market segments; demonstrated appropriate level of leadership experience to lead and influence both with and without direct authority; considerable latitude exists in decision-making; position requires high levels of competence, confidence and credibility; strategic and tactical decisions will be made based upon data the individual provides and/or presents in a management or informal setting; consequences of erroneous decisions or recommendations would negatively impact the goals of the organization. In addition, this position is responsible for global team efforts and accountable for ensuring global standards are established and followed.
What You’ll Work On
Establish and communicate vision and strategic leadership, planning and direction for the Customer Solutions team to drive operational and technology improvements, customer satisfaction, and develop maximum potential volume from all markets for the organization's products and services.
Stay current on market trends and industry best practices; incorporate as applicable to drive maximum utilization of products and services.
Hire/contract, coach, train and develop reporting staff and third-party partners and others as appropriate; oversee personnel development and succession planning to maximize results and ensure team success; ensure that people management and associated administrative tasks are completed promptly and accurately.
Lead Customer Solutions Engineer teammate and participate on cross-functional teams in support of organizational goals; Lead complex and/or high-risk account management; Lead and oversee indirect reports globally responsible for all tech. services escalations globally.
Lead and manage global teams to provide best-in-class on-site technical support globally.
Understand and comply with applicable EHS policies, procedures, and guidelines; Responsible for implementing and maintaining the effectiveness of the Quality System.
Establishing, communication and ensuring the appropriate execution of strategy, scope, process and programs which promote customer satisfaction, drive sales and maximize product utilization.
Providing significant and positive impact to short-term, mid-range and long-term organizational goals.
Demonstrating continual improvement in commercial processes.
Deep knowledge of all aspects of technical support for all of Abbott Point of Care products and services.
Creating a work environment that supports cross-functional team effectiveness.
Management and development of reporting staff, mentor others as appropriate.
Required Qualifications
Bachelor's degree or equivalent experience and demonstrated competence required; advanced degree preferred.
8+ years of project management experience in the healthcare industry to develop the competence required to meet the skills and responsibilities of the position. Candidate / incumbent should possess the following:
ability to establish, communication and deliver strategies to drive product implementation, customer satisfaction, and customer loyalty.
ability to develop and lead consistent momentum with multiple products across multiple sales and implementation cycles and across a significant geographic area.
background of success in value-based, solution-selling healthcare implementations (preferably medical devices, diagnostics products).
ability to influence and lead both with and without direct authority.
ability to convey communications clearly, concisely, and accurately; - executive-level business and financial acumen with strong negotiation skills.
ability to confidently speak in public and to present material to Executive-level management; - ability to form and develop long-term strategic, interpersonal, professional relationships; display socially and professionally appropriate behavior.
ability to work independently, in groups and effectively lead groups.
demonstrated leadership skills including initiative, critical-thinking and problem-solving skills; - strong organization, time, and project management skills.
strong business judgment with demonstrated analytical and business management skills.
knowledge of applicable US Quality System Requirements and other relevant regulations for medical devices/diagnostics.
lead and managed global teams directly/indirectly.
Travel up to 50% of the time by any means necessary to support business goals.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is $125,300.00 – $250,700.00. In specific locations, the pay range may vary from the range posted.
