Robotics Service Engineer - Cheonan

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As a Service Engineer for Robotics & Discrete Automation Business Area in Cheonan, South Korea, you will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers.

This position reports to

Field Service Manager

Your responsibilities

• Applying safety rules and safe practices as well as environmental responsibilities
• Contributing to customer satisfaction by executing Service work according to customer order and expectation
• Understanding of sense of urgency and care in the direct area of responsibility
• Performing entry level field service tasks, identifies technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Preparing all documents and customer reports to be signed by the customer representative
• Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
• Executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
• Identifying improvement needs in the way of working and communicates them proactively

Your background

• A bachelor’s degree in Electrical, Mechanical, Automation related engineering discipline or any equivalences
• Certified Industry Electric Engineer, Electric Engineer, or Electric work Engineer would be preferred
• The ability to deal with people, and a positive flexible attitude
• Those who are not disqualified for traveling abroad, and who are willing to travel more than 50% of his / her time
• Intermediate level in verbal and written English

Benefits

• Retirement plan
• Life insurance
• Flexible work practices

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/roboticsWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.Work model: hybrid #LI-hybrid