Engineer (m/f/d) Technical Field Services

• Primarily, you'll be tasked with providing technical assistance for Hanwha Q-Cells' products to both international direct and indirect customers.
• You'll play a crucial role in offering technical and sales support through customer service, focusing on installation, application, and feasibility studies related to solar modules and system components.
• Conducting product training for customers and partners, along with addressing and managing complaints, will be key aspects of your responsibilities.
• Your role will involve actively supporting the installation, commissioning, and assessment of test and reference systems, as well as monitoring systems.
• In response to quality feedback or complaints, you'll be instrumental in developing customized solution concepts and aiding in their implementation using SAP/REM.
• You will be responsible for international on-site assignments to to conduct fault analyses, perform field inventory and documentation, and independently carry out repairs to PV systems.

• You bring to the table a completed mechatronics or electronics technician training, preferably coupled with a master craftsman certificate.
• Proficiency in using standard measuring equipment and experience in planning, maintaining, repairing, and monitoring photovoltaic or generation systems are crucial aspects of your skill set.
• With previous professional experience as a field service technician in electrical engineering, you excel in fault analysis and problem identification.
• Your exceptional communication skills position you as a specialist in collaborative team efforts and customer interactions.
• Fluency in English, French, and Arabic is a must for international business trips, complemented by good German skills. Your qualifications extend to working at heights and holding an electrician certification for working under voltage.

• Smooth Onboarding: We ensure a seamless transition into your role through comprehensive welcome training and an orientation plan. A dedicated personal mentor will be there to provide guidance and support.
• Advancing Together: Our workplace fosters open communication, mutual support, and knowledge sharing in a welcoming atmosphere. We're committed to your growth, offering training opportunities for both your professional and personal development.
• Rewarding Commitment: Your engagement is recognized with competitive compensation that adheres to international standards, comprising a fixed and a variable component, tied to the achievement of objectives. Additionally, you can take advantage of savings plans, a company pension scheme, and casualty insurance.
• Work-Life-Balance: We highly value the balance between your family and career. To ensure you have ample quality time with loved ones, you'll enjoy 30 days of annual leave.
• Well-being of body and soul: Your health is of paramount importance to us. Our Q.CARE program offers a wide range of health benefits, from flu vaccinations to preventive medical check-ups, to help you maintain your well-being.