Receptionist

About Us:

As one of the world's largest luxury hotel brands, we're proud to be true ambassadors for the InterContinental® hotel brand.

Our decades of international & local experience combine our passion for luxury travel with different cultures and customs.

With over 558 rooms & suites, 45 event rooms and an event capacity of 6,200 sqm, the InterContinental Berlin is one of the leading conference and event hotels in Germany and Europe.

The position requires that you be part of the front office management. If you do not yet feel up to this task, we will help you to prepare well for it with an entry-level position as a Guest Service Manager.

Your Day to Day

The Front Desk is often the first point of contact for guests and creates first impressions. Warm, knowledgeable service and helpful guidance reassures guests that they have made the right choice to stay with us. To deliver a great guest experience, a receptionist will check guests in and out efficiently and ensure that they have all they need for a great stay.

Duties and responsibilities:

• Welcome guests in a friendly, prompt, and professional manner

• Check guests in, issue room keys, provide information on room location

• Answer phones

• Answer, record all guest calls, messages, requests, questions, or concerns

• Check guests out

• Process all cash and credit card transactions

• Communicate any outstanding guest requests or complaints to management

• Work as part of a team to ensure excellent quality and service

What we need from you:

• 
  Basic computer and maths skills are an advantage

• Passionate about people and service.

• Enjoy working in a team

• Reading and writing abilities to complete paperwork, logging complaints/requests/ information updates

• Available to work flexible schedules including nights, weekends and/or holidays

• Knowledge of either English or German is desirable