Paint Robot Senior Service Engineer - Ulsan

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, you will execute medium-to-high-complexity service work – installation, commissioning, maintenance, upgrades and retrofits – according to work instructions and in accordance with ABB processes, standards and safety guidelines for Robotics & Discrete Automation Business Area in Ulsan, South Korea.You will deliver excellent customer service by meeting customers’ needs, while maintaining good relationships with customers. You will work with others to identify new service business opportunities, helping to convince clients to take the complete service portfolio.

This position reports to

Field Service Manager

Your responsibilities

• Conducting repairs, identifying technical problems and analyzing them remotely or on-site
• Coordinating, preparing and ensuring that all materials, parts and equipment are available and of appropriate quality
• Preparing standard lists, as well as documents and reports to be signed by the customer
• Reporting work done in a timely manner and following up when needed
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures and making recommendations to avoid the problem in the future
• Making suggestions for product, quality and customer service improvements, and discussing them with management
• Ensuring that Health, Safety & Environment (HSE) practices are of high standard, and working to eliminate unsafe practices and incidents
• Consistently applying functional processes while considering links to other teams

Your background

• Majored in Electrical, Software, Automation related engineering discipline or any equivalences
• 10+ years of engineering or service experience on paint system relevant business
• Professional understanding of ABB Paint Robot, painting equipment, and comprehensive understanding of PLC
• Strong sense of responsibility
• The ability to deal with people, and a positive flexible attitude
• Intermediate level in verbal and written English
• Those who are not disqualified for traveling abroad, and who are willing to travel > 50% of his/her time

Benefits

• Retirement plan
• Life insurance
• Flexible work practices

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/roboticsWe look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.Work model: hybrid #LI-hybrid