AdresseIf a company culture focused on excellence, innovation and ownership is what you are looking for, you should bring your experience to Flowserve. Be it as a team member, specialist or as a leader. Your entrepreneurial mindset will solidify Flowserve's position as a global player in comprehensive solutions for the process industry. Here, your opportunity for professional growth and industry-leading compensation is supported by our core commitment to the values of People First, Integrity and Safety. Thinking beyond opportunities and profit, inspiration at Flowserve is based on developing exceptional solutions for our customers to create a better world for all.
As a service manager (M/F/T) you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction.
Your responsibilities:
Management of a team
Ensuring and optimizing the operational KPIs
Support of existing customers and acquisition of new customers in coordination with the sales department
Conducting sales talks and concluding orders and service contracts
Monitoring and responsibility of the profit and loss account for a site
Optimization and continuous improvement of process flows in the service department
Initiation of projects to increase efficiency
Active participation in the development and implementation of innovative service processes
Interface management with internal engineering, external service providers, purchasing, quality and other service location
Evaluation and reporting of operational key figures in an international environment
Enforcement of safety and quality expectations
Support in operational tasks from the Service Manager Germany
Representation of the Service Manager Germany
Supervision of international intercompany business
Support of international training initiatives
Other duties as assigned
Your profile:
Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar
Willingness to communicate with colleagues at production sites and service centers in an international environment
Basic plant and process knowledge of pump technology and vacuum technology
Several years of professional and management experience, preferably in the field of service and customer support
Very good written and spoken English skills and willingness to travel internationally are a prerequisite
High quality awareness, commitment and high flexibility as well as resilience and customer orientation
Good PC and MS Office skills
Experience with SAP
Independent, team-oriented work
Overall entrepreneurial mindset
BS or BA Degree in relevant field and 8-10 years relevant experience
What we offer:
Interesting and varied tasks in an international and innovative company
A family-friendly company with an attractive working time regulation based on the collective wage agreement of the metal and electrical industry and 30 days of vacation
Vacation and Christmas bonuses as well as other additional benefits according to the collective agreement
Possibility of mobile working
Medium-sized company, embedded in an international group of companies
High safety standards
Company canteen
Company fitness via Well Pass
Company bicycle leasing
Possibility of a company pension plan
Regular annual health check-ups and offer of flu vaccinations
Good transport connections and sufficient free parking spaces
Req ID : R-2814
Job Family Group : Sales
Job Family : SA Customer Service
