Level 2 Desktop Support - Munich (2 Days Per Week Role - Tue & Thur)

We are hiring!!! L2 Desktop Support Engineer in Munich

2 days per week support (Tue & Thur), 1 year contract

About us

We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.

Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.

Key responsibilities:

· Provide 2nd Line onsite desktop and application support services to end users

· Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices

· Repair hardware and peripheral faults in conjunction with warranty providers

· Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs

Experience & Qualifications:

• Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2

Job Types: Part-time, Contract

Salary: Up to 160.00€ per day