Junior Desktop Support Technician

Jobbeschreibung

Provide day-to-day delivery and technical support for end-users of desktop applications, VOIP telephones, smartphones, tablets, printers and computer hardware.
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted while performing assigned duties including company management and outside business associates.
Exercise independent judgment consistent with department guidelines/standards.
Organize and prioritize workflow and to meet established timeframes.
Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
Occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 10%.

Requires equivalent training/education in Computer Science requires 1+ years of experience in helpdesk or desktop support and must have experience working with ticket-based systems for registering incidents and requests as well as mobile device support for iOS and Android
Desktop Support experience with MS Windows 10 Enterprise, MS Office 365 and MacOS
Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
Experience with MS MECM, or equivalent computer imaging
Experience in Active Directory, Office 365, Exchange Control Panel, and Windows server environments
Must have the physical ability to transport, lift and carry packages, or other items such as, and not limited to; IT Equipment

Refer code: 1185467. Tesla - Der vorherige Tag - 2024-01-31 22:22