Desktop Support Technician (M/W/D)

Tesla is looking to hire a Desktop Support Technician to join our team in Freiburg im Breisgau, Germany. This position will be on the front lines of Tesla’s IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to deliver first and second-line support, troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.

What You’ll Do:
Provide day-to-day delivery and technical support for end-users of desktop applications, VOIP telephones, smartphones, tablets, printers and computer hardware.
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships with persons contacted while performing assigned duties including company management and outside business associates.
Exercise independent judgment consistent with department guidelines\standards.
Organize and prioritize workflow and to meet established timeframes.
Maintain updated knowledge of policies, procedures, products, and activities of assigned area.
Occasionally work weekends, after hours, periodic on-call rotations, and travel within EMEA up to 10%.
What You’ll Bring:
Requires equivalent training/education in Computer Science and 2+ years of experience in helpdesk or Desktop Support
Must have experience working with ticket-based systems for registering incidents and requests
Mobile device support for iOS and Android / Desktop Support experience with MS Windows 10 Enterprise, MS Office 365 and MacOS
Experience in provisioning & support with Avaya VOIP hardware/software, or Equivalent VOIP ecosystem
Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations
Experience in Active Directory, Office 365, Exchange Control Panel, and Windows server environments MS MECM, or equivalent computer imaging
Must have the physical ability to transport, lift and carry packages, or other items such as, and not limited to; IT Equipment