It Support Specialist

Location: Stuttgart

Role: IT Support Specialist

Contract Type: Full-time

Duration: Permanent

Location: Stuttgart, Germany

German and English language skills are required

Responsibilities:

• As a Support Analyst, you will provide L2 and L3 level support for the production environment. This will give you the exceptional opportunity to take responsibility for the central operation of production-critical IT systems and server platforms in international plants
• Collect and document the necessary information during business incidents
• Resolve critical incidents or escalate them if necessary
• Close contact with the Level 3 support team for prioritisation and escalations
• You also become a central part of the problem management. Server administration activities, performing database backups and handling recovery issues are also part of your duties
• Proactively monitoring the network, devices, operating systems and application software within such a production-critical business environment requires a 24/7 shift model

6+ years of hands-on experience in one of the following areas:

• Windows & Linux Server Administration
• High awareness of ITIL processes (incident, change and problem management)

• Desirable: Knowledge of networks, firewalls and domains; SAP, databases, applications, storage, backups, other Linux variants are additional bonuses

• shift system (6 days mornings – 4 days off – 6 days late- 4 days off – 6 days night -4 days off - …)