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This is an extraordinary career opportunity for a talented leader, which will enable you to own the EMEA Technical Services strategy, field delivery and growth. You would be ensuring the balanced revenue growth and profitable expansion of field service activities while meeting on time delivery, quality and value expectations of end users that acquire technical solutions offered by ASP. The role reports to Diana Lopez, Commercial Leader, ASP: https://www.linkedin.com/in/diana-lopez-0054939/.
Location: Europe, Remote.
How you will contribute to ASP:
- Develop and implement strategies to deliver against EMEA Technical Service safety, operational performance, revenue and profitability priorities.
- Lead managers to develop, engage and retain teams passionate about service delivery and customer satisfaction in support of business growth.
- With global service operations support, continuously improve efficiency of service delivery, including technical competence and experience of all employees.
- Partner with Commercial, Sales and Marketing teams to develop value proposition, ensure customer satisfaction and deliver growth.
- Lead Negotiations with all non-ASP service providers in regards to Service Level Agreements (SLA’s) and cost.
- Ensure that execution of services does not expose the company to any liability, and the team delivers on all its contractual obligations during the performance of services.
- Responsible for communicating business related issues or opportunities to next management level.
- Performs other duties assigned as needed.
What will make you thrive in this role:
- At least 10 years’ proven experience, within a regulated industry, managing high delivery service or sales environment.
- Bachelor's Degree or equivalent.
- Preferred prior experience leading remote based staff.
- Proven ability to inspire change and build followership across multiple business units, locations, organizational levels, and functions.
- Demonstrated ability to successfully manage a P&L and negotiate large deals with senior decision-makers.
- Demonstrated clinical selling and concept-selling skills.
- Understanding of the service industry buying process.
- Eye for business, coupled with executive presence, with ability to inspire confidence and gain & hold the trust of senior level executives and management.
- The ability to travel regularly across the EMEA (up to 40%).
Inclusive Benefits
We thrive in diverse work environment and offer inclusive benefits including attractive paid time off and extra work-life balance week in the US, flexible schedules, parental leave & parental benefits in some regions.
Our Culture
Spread across multiple geographies and diverse teams the ASP culture is deeply rooted in our ASPirational4 values – customer obsessed, courageous, build extraordinary teams and deliver results. Being part of Fortive is a commitment to continuous improvement and aspiring for better every day. It’s facing challenges head on, speaking your mind, and being yourself. It’s working together for a sustainable future. It’s celebrating wins and learning from failures as a team.
At ASP, we celebrate a culture that values collaboration, diversity, continuous-learning, and employee well-being. We are proud of our inclusive and supportive environment, and we look forward to welcoming candidates who share our values and are ready to contribute to our shared purpose and success.
ASP is a leader in infection prevention, dedicated to creating the products, solutions and processes needed by practitioners to protect patients during their most critical moments. We are committed to continuously advancing infection prevention technologies that healthcare depends upon. Our Solutions include Terminal Sterilization, Sterilization Monitoring, High-level Disinfection, Connectivity and more.
Learn more about ASP here.
