AdresseThe GM&E Manager is in charge of the Global Conference & Banquet Strategy with the aim of maximizing revenues. He/she reports to the Director of Business Development.
Typical activities:
- Performs duties within the framework of regulations and standards defined by General Management, and guidelines and procedures defined by the Director of Business Development.
- Ensures compliance with procedures and standards
- Has in-depth knowledge of the product and the competitive market
- Ensures external canvassing to increase sales
- Organizes and conducts Hotels Show Tours
- Takes a proactive approach to potential customers
- Builds strong relationships with customers to understand their needs
- Personalizes customer correspondence
- Guarantees customers the quality and reliability of their reservation
- Ensures proper organization of files and customer satisfaction
- Draws up business plans to identify shortcomings and propose proactive measures to optimize capacity and meet targets.
- Control pricing strategy and optimize C&E revenues in rooms, F&B and room rentals.
- Manages a calendar of events to maximize our yield
- Maintain a constant link between the team and the Director of Business Development
Others :
- Maintains good relations within his/her team and with all hotel departments.
- Ensures good communication within the department to circulate information
- Organizes communication meetings
- Train and coach new arrivals
- Ensures team members have the training they need to carry out their tasks properly
- Draw up schedules
- Supports, motivates, assists and encourages team members
- Regularly informs the team of results achieved and objectives set
- Creates ad hoc reports for analysis of revenue potential
- Ensures proper follow-up and commercial approach to projects
- Show guests around the hotel
- Assists and manages seminar customer complaints
- Ensures invoicing compliance
- Draw up annual budgets and banquet rates in collaboration with the Business Development Manager
- Monitors monthly results
- Assumes the duties of the department manager in his/her absence
Profile :
- Fluent in English
- Excellent presentation, guarantees HILTON's image with customers
- Excellent interpersonal and commercial skills
- Handles difficult situations with tact and composure
- Excellent communication skills
- Organized and rigorous
- Able to work under pressure
- Creative
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
