Adresse
Form der ArbeitAt a glance
Responsible to categorize, prioritize and resolve incidents and problems raised by Infineon users worldwide.
Quick Info
LocationMelaka (Malaysia) Entry level0-1 year Job ID99839 Start dateMar 01, 2024 TypeFull time ContractTemporaryJob description
In your new role you will:
- Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets and chats.
- Provide information and status updates of incidents to our end-users.
- Responsible for the content and releasing of IT Information news.
- Accountable for all content used in support tooling e.g: knowledge database, self service portal etc.
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
- Responsible to perform any additional tasks, topics, project as and when advised by Service Desk management.
- Required to run shift; which includes public & national holidays and weekends.
Your Profile
You are best equipped for this task if you have:
- Bachelor Degree of Information Technology / Computer Science or any equivalent course.
- Good proficiency in English.
- Ability to speck in German / Thai language is an added advantage.
- Strong communication and interpersonal skills.
- Ability to work independently with minimal supervision, willing to learn and work hard.
- Able to work as a team player and customer focused.
- Experience in IT Service Desk, IT Helpdesk or IT Service Management is an added advantage.
Benefits
What we offer you in Melaka
Melaka is our biggest production site wordwide with more than 7000 employees.
Find out more about our location Malacca
Why Us
Driving decarbonization and digitalization. Together.
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
