Cx & Digital Manager (M/F/D)

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

CX & Digital Manager (m/f/d)

As part of the CX & Digital team, the role consists of the leading part of the JTI CH Digital ecosystem (eCommerce, Websites and more) to engage consumers, deliver the best online experience through the available touchpoints and build leading brands. The key objective is to increase loyalty, advocacy and sales through the relevant channels. The role also includes leading B2C digital campaigns for RMC or RRP brands which ownership is split across CX & Digital team members.

What will you do - Responsibilities

Digital Ecosystem management:

• Full responsibility for developing, maintaining and leveraging the digital ecosystem to better engage consumers
• Digital product/solution management in relationship with IT departments and selected agencies
• New engagement channels, touchpoints & mechanics scouting and assessment
• Vendor relationship management, budget management and KPIs tracking

Digital campaign management:

• Communication & activation strategy/mechanism definition and execution
• Liaising with all team members to ensure perfect execution across touchpoints
• Ensure execution consistency between on/offline touchpoints
• Campaign internal communication and point of contact
• Campaign content & assets creation, agency management
• Campaign measurement & post analysis

Who are we looking for - Requirements

• Bachelor/Master degree in Economics, Marketing or similar
• 5+ years of relevant experience in Marketing, Sales and Digital Marketing
• Solid background in independent project management
• Affinity to digital technologies
• Consumer-centric thinking and approach
• Team player, fast learner, open to learn and start a career in an international company
• Spoken and written proficiency in German and English, French is a plus
• Advanced user of Microsoft Office applications

What we offer:

• Possibility to work up to 50% from home office
• 40-hour week, at least 5 weeks of vacation, flexible working hours
• In-house canteen (discounted meals) and free soft drinks and coffee
• Free parking lots
• Monthly health insurance allowances for employees and their family members
• Insurance contributions (NBU and KTG) are covered fully by JTI
• JTI pays up to 75% of the pension fund contributions
• 500 CHF Reka Checks (paid out in January each year)
• Maternity and paternity leave (20 weeks) without reduction in salary
• Attractive employee benefits
• Fitness room and various sports and well-being courses

What are the next steps – Recruitment process:

If you are interested in further developing your career and joining a highly professional team with a winning spirit – then we should meet.

Please send your CV and motivation letter. You are welcome to apply.