Customer Service Representative Logistics Germany (m/f/d)

Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

This position is responsible for managing customer inquiries, concerns, and requests related to our complex logistics services with great attention to detail. As the primary point of contact for our vendors and Distribution Partners, you will play a crucial role in ensuring their satisfaction by providing seamless communication channels and resolving any logistical issues on time.

Your Role :

• Oversee customer orders, shipments, and delivery schedules, ensuring accuracy and on-time fulfillment.

• Monitor and analyze logistics performance metrics and KPIs proactively, identifying areas for improvement and implementing corrective measures as necessary.

• Processing of customer and partner reclamations, check of invoices and conducting inventory checks

• Establishing and maintaining good business partnerships with vendors and logistics partners for good cooperation resulting in efficient deliveries to the customer

• Utilize advanced analytics tools and SAP systems to analyze logistics data, uncover trends, and offer insights to enhance supply chain efficiency.

• Collaborate in global and local Projects closely with cross-functional teams, including Logistics, Operations, and IT, to address customer needs and improve service delivery.

You Identify Yourself With

• Training in Logistics, Supply Chain Management, Business Administration, or related field.

• Preferred 3+ years’ experience in Customer Service, logistics or transportation.

• Strong analytical skills and proficiency in data analysis tools like Excel, and Power BI, with a preference for experience in logistics analytics

• Familiarity with SAP R3 or other ERP systems, demonstrating the ability to navigate and extract relevant information efficiently.

• Excellent communication and interpersonal skills in German and English, enabling effective relationship-building with customers and internal teams.

• Capable of managing multiple tasks and people while prioritizing in a fast-paced environment with a detail-oriented and organized approach.

This Is Us

At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion is established in our core.

We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.

Let’s Connect!

he Talent Acquisition Team is happy to answer any questions related to the open role.

#Essity-DE

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, o ur sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative , and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa. Essity has about 36,000 employees. Net sales in 2023 amounted to approximately SEK 147bn (EUR 13bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!