AdresseAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
At Abbott Diabetes Care we’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.
The Opportunity:
In the role as Customer Care Manager, Nordics you will be responsible for the Nordic Customer Service function and a key member of the Nordic Customer Experience team.
The Nordic Customer Experience team are responsible for providing a seamless experience for our customers across their interactions with Abbott Diabetes Care. Your role will be to lead our Customer Service function and set the direction for the future of Customer Service within Abbott Diabetes Care in the Nordics.
What You'll Do:
- Responsible for ensuring that external customer service partner delivers service aligned with all set KPIs, service agreements and budget.
- Improve customer service efficiency and satisfaction; activities related to lowering contact volume, implementing new channels, enhance self-service offerings, increase retention, and improve outcome quality.
- Lead expansion of customer service function to be an integral part of customer acquisition and retention activities.
- Own quarterly forecasting, budget process and business reviews as well as secure communication is shared with Abbott management and actions taken/accomplished.
- Coordinate activities with global/EMEA Customer Experience team and local teams (QA, Market Access, Order Entry, Sales and Marketing).
- Part of Nordic Customer Experience team covering Customer Service, Customer Experience and Business Operations.
Qualifications:
- Preferably Master’s degree within Business Performance Management, Marketing or similar
- +5 years’ experience within the customer experience field, ideally from Consumer and/or B2C organizations with a proven track record leading customer experience/Customer Care team.
- Strong analytical and problem-solving skills with the ability to simplify complex issues into actionable solutions.
- An energetic and emphatic personal presence – able to engage stakeholders at all organizational levels and drive change.
Working at Abbott:
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working parents, female executives, and scientists.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
