Adresse
Form der Arbeit- First point of contact for our clients with regards to service topics and required account relationship or product set-up amendments, i.e. opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups, etc.
- Day-to-day contact for a dedicated portfolio of clients
- Manage all types of questions/requests received from clients and ensure a professional and positive client experience
- Prepare and manage client service reviews for V.I.P. clients, present these to the client together with the responsible Sales Manager
- Support the Sales Manager in the day-to-day client management
- Preparation of client welcome packages
- Regular client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews
- Executing and coordinating the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
- Project lead for implementation of Cash Management structures in Germany
- Supporting the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
- Follow up on service issues with the Front Office, Back Office and product teams in Paris. i.e. SWIFT, CMI, current account management, European proposals…
- Verify product related billing (i.e. Global Cash, SWIFTNET etc.)
- Support a smooth communication on Cash Management topics to internal and external parties and authorities
- Support that obligations are met, support with quarterly controls
- Follow up on permanent supervision requirements
- Support commercial reporting activities
- Identify sales opportunities with existing customers
