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Form der ArbeitJoin us in the top league!
We are the largest private telecommunications company in Switzerland and a subsidiary of Liberty Global. With Switzerland’s leading gigabit fiber optic network and one of the world’s best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.
Make the most of your talent: Get to know Sunrise right here!
The position functions as the Technical Lead under Retention operations. In this position you will act as the technical project manager and it is a very essential position to make sure that day to day work in the operations work well.
Tasks:- Gather technical issues, promos, and feedback from partners, TLs, and agents to assess feasibility, impact, and risks for inclusion in the Tool Roadmap, serving as the owner of the Reto Tool and Squad
- Analyze specified problems and issues to identify optimal technical and professional solutions, utilizing data from various sources to understand key themes and potential business impacts
- Dive deep into sales data to understand performance, identifying areas for improvement and taking corrective actions as necessary
- Follow up on Base Migration projects and assess their impact on retention, while also managing Cross-brand rotational churn to ensure compliance and meet targets
- Drive efficiency improvements in IVR routing and reduction of transfers, focusing on enhancing customer experience and operational effectiveness
- Squad owner of Retention Tools. Adhoc support on projects with process / technical knowledge
- Min 3 years of experience as a project / process manager in technical / IT departments
- Very strong project management skills, handling various stakeholders (especially IT) and timelines
- Good Office tools skills is a must
- Works under pressure with timeline and adaptation to changes in requirements
- Solution oriented
- Fluent English, German is an asset
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future!
Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.
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