Support Engineer, Siemens

Jobbeschreibung

Provide remote and onsite technical support to internal Tesla engineers for Siemens software, focusing on Teamcenter and Line Designer processes
Document technical articles and contribute to growth of the support knowledge base
Understand business processes, help gather basic requirements, and validate solutions that are aligned with business goals
Work closely with software decision-makers and technical architects for new feature enhancements and resolving system bugs
Work with software vendors and application product teams to enable issues resolution and enhancements
Investigate and explore capabilities of engineering tools to improve design, manufacturing and change management
Monitor and track support request in a service desk application

Bachelor’s Degree in Mechanical Engineering, or equivalent
5+ years of progressive experience in the industry
Advanced knowledge of one or more of Teamcenter, NX, Line Designer, Process Simulate, Autodesk products, SolidWorks, SolidWorks PDM or Dassault Systemes applications
Knowledge of Active Workspace configurations, Business Modeler IDE, ITK or experience with custom workflows
Ability to communicate complex concepts with clarity through impeccable communication and documentation
Strong analytical skills, problem solving ability, and project management experience
Excellent customer service approach
Previous experience in a role involving CAD design, manufacturing engineering, user support, or business-user interactio

Refer code: 1195327. Tesla - Der vorherige Tag - 2024-02-22 19:48