Adresse
GehaltDocker is a remote first company with employees across Europe and the Americas that simplifies the loves of developers who are making world-changing apps. We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We saw a 4x year-over-year ARR growth last year and continue to grow! Join us for a whale of a ride!
The Docker Support team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. If you are an experienced Support Engineer and want to play a critical role in the evolution of Docker Hub and Docker’s next chapter, then this role is for you.
We are seeking a Senior Support Engineer with development experience to provide world-class technical support for customers of Docker Desktop and Docker Hub. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction with every interaction. You will work closely with Sales, Marketing, Production Engineering, and Product Management to drive critical customer issues to resolution.
Responsibilities:
Deliver a top tier user support experience for the Docker Hub and Docker Desktop products using the Salesforce customer service software and services
Engage with the engineering teams to resolve technical issues
Support and assist the other teams within Docker
Take part in on-call rotations
Qualifications:
5+ years enterprise software engineering experience and technical support experience
Experience with the Docker engine, Docker Hub, and other related technologies
Strong written and verbal English communication skills
Ability to work remotely across time zones
Experience troubleshooting Docker technologies and SaaS products
Familiarity with macOS, Microsoft Windows, and Linux
Qualifications (Nice to have):
Familiarity with IT automation software (CI/CD)
Familiarity with the Go programming language
Comfortable with programming languages: Python, JavaScript, or similar language
Familiarity with Kubernetes
Comfortable with REST API and web applications
Your first 30 days:
Onboarding activities to follow in the first 2 weeks
Meet the support team and other people you will have to interact with
Understand the values of Docker
Understand the team mission
Start diving into the different tools
Start to resolve some tickets
Your first 90 days:
Feel comfortable with the environment
Meet people across the company
Take part in the ticket resolution
Be part of the on-call rotations
Your first year:
Have established strong relationships with all team members and cross functional teams
Be comfortable handling advanced requests from customers
Have autonomy over technical area to understand issues and work with dev team to imagine the best solution
Perks:
Freedom & flexibility; fit your work around your life
Variety of virtual and in-person social events to build connections and have fun
Home office setup; we want you comfortable while you work
Generous maternity and parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Whaleness Days: companywide day off each month
Quarterly, company-wide hackathons
Training stipend for conferences, courses and classes
Stock Options; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
EU Salary Range
47,000 EUR - 107,000 EUR (salary range can change if hired in at a different level)
Due to the remote nature of this role, we are unable to provide visa sponsorship.
#LI-REMOTE
