AdresseYOUR MISSION:
As Senior Revenue Operations Manager (f/m/d)* you will design, develop, and maintain content, processes, and tooling that drive alignment and increase performance efficiencies across all commercial departments Growth, Marketing, Sales, Partnerships, Customer Success) and the entire Customer Lifecycle. The team will be responsible for the translation of strategic goals into actionable processes for the commercial teams with the goal of maximising our revenue potential.
IN THIS ROLE YOU WILL:
- Work closely with all commercial teams along the customer lifecycle to align efforts and ensure a seamless customer experience.
- Implement efficient processes that help us to improve performance, including tracking key metrics such as lead conversion and retention rates.
- Collaborate with other departments, such as product and customer success, to identify and implement process improvements.
- Conduct market and customer research to understand the target audience and identify opportunities for growth.
- Manage and optimize the Revenue Operations process, from lead generation to customer acquisition and retention.
- Identify and resolve challenges and issues within the Revenue Operations process.
- Attend industry events and conferences to build relationships and promote the company.
- Provide training and support to team members on Revenue Operations best practices and tools.
- Contribute to the development and continuous improvement of the Revenue Operations process.
Our Tech-stack:
LinkedIn Sales Navigator, Salesforce, Hubspot, Outreach, Notion, Asana, Gong, Miro, Dreamdata
WHAT YOU BRING TO THE TABLE:
- 5 years of experience in Revenue Operations or a related field.
- Bachelor's degree in business, marketing, or a related field.
- Project management and process development skills, with a proven track record of end-to-end process implementations.
- Strong analytical and problem-solving skills, with experience using data and analytics to improve performance.
- Familiarity with sales and marketing tools, such as Salesforce, Hubspot, Dreamdata, Outreach, Gong, etc.
- Excellent communication and collaboration skills, with the ability to work effectively with a team and the ability to collect stakeholder feedback.
- Knowledge of the sales process and the company's target audience and goals.
- Flexibility and adaptability to change.
- A desire to learn and grow in the Revenue Operations field, and a willingness to continuously improve and develop skills
WHAT'S IN IT FOR YOU?
- Be part of a dynamic, driven team of +20 nationalities with flat hierarchies and collaborative company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days and workation opportunities.
- Regular team events, game nights, and other social activities.
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.
Your recruiting process at Parloa:
Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview
Why Parloa?
Join Parloa in revolutionizing customer communication with Artificial Intelligence! We're a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we're committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we've become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We're committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you'll have the opportunity to be part of a dynamic and innovative team that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
