Senior Product Manager (Inbox)

A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, and Proton Drive, give our users full control over how and with whom their data is shared.

Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 70 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

Purpose of the role

We are looking for a Senior Product Manager to lead the next stage in the evolution of some of our products (Proton Mail, Calendar, Bridge). Product at Proton sits at the intersection of Engineering, Growth, Data and Design. Your responsibility will be to grow user engagement and retention by creating remarkable user experiences for our community. You are versatile in product-led growth, at the heart of our freemium model.

What you will do

• Work with the senior leadership team to define a strategic vision and roadmap for one product across one or two platforms (iOS, Android, Web, Desktop).
• Ensure that we are building, shipping and supporting the right features that deliver impactful value creation over time. Strengthen our privacy, email and/or calendar productivity USPs.
• Drive product innovation, develop novel, game-changing product features that expand our value proposition to new user segments and increase our defensibility.
• Define and own what success looks like in terms of engagement and retention metrics.
• Facilitate hand-in-hand collaboration between product, engineering, growth and marketing to align on the vision and the execution.
• Lead the teams through execution. See through the fog of war and know where to go and what needs to be done quickly and decisively. Troubleshoot and solve problems involving multiple teams inside and outside of product.
• Conduct market research, competitive analysis, and gather customer feedback to inform product decisions.
• Anticipate growth ceilings and define scaling strategies to prevent them, that include managing projects beyond pure-product work, and include foundational technology, tools, and processes, such as a customer engagement platform.
• Set a fast pace for the team, help them to overcome blockers and execute faster.

Job requirements

• 8-10 years of experience in product management in B2C SaaS, preferably in online privacy and/or productivity contexts.
• Proven track-record in successful product and major feature launches in fast-paced environments.
• Strategic leader with an analytical and data-driven mindset, with a track record for delivering products and features on time and with commercial success.
• Strong empathy for the customer, user-centric mindset, and an unwillingness to lower standards.
• A strong innate sense for good UX, with a love for design.
• Experience building and managing high-performing teams.
• A work ethic of going above and beyond to make things happen. Ability to be hands-on and thrive in a fast-paced environment.
• Deep technical acumen, able to contribute to technical decisions.

Why should you join Proton?

• Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral, independent, and community first, while remaining financially sustainable.
• Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.
• Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
• Grow with us - Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
• Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.
• Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours, company events and team building activities.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.

To learn more about our privacy policy, please visit https://boards.eu.greenhouse.io/protongdpr.