Senior Customer Quality And Complaint Manager (F/M/Div)

Senior Customer Quality and Complaint Manager (f/m/div)

At a glance

Join us at Infineon Technologies as a Senior Manager Customer Quality and Complaint, where you'll be the driving force behind customer satisfaction. Your role involves leading through customer complaint cases and liaising with different departments to resolve issues. Furthermore and driving digitalization projects for quality process improvements. If you're passionate about developing new ideas, have a background in quality management, and thrive in complex environments, we want you on our team. Apply now to make a real impact on customer satisfaction in the semiconductor industry.

Quick Info

LocationMunich (Germany) Entry level5+ years Job IDHRC0713326 Start dateMay 01, 2024 TypeFull time ContractPermanent

Job description

In your new role you will:

• Be the point of contact for Customer Quality topics, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon
• Manage Customer Complaints (FARs) for designated customers respectively product lines within PSS, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements
• Liaise with Business Lines, FA Labs and Customer Quality teams in different regions, to drive product and process improvements, resolve customer issues and secure resources for the management of FARs and other customer requests
• Train other team members in Customer Quality and Complaint Management topics, including but not limited to the roles, responsibilities, methods (8D, 3x 5Why) and IT tools, in order to enable such members to perform their assigned roles in PSS QM
• Act as the Local Process Expert in PSS QM for complaint management of hard- and software, being the point of contact within PSS to clarify inquiries, drive process reviews/ improvements together with other divisions, operations and Central QM
• Moderate Problem Solving (8D) teams and lessons learned sessions, involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and implement improvements
• Leading customer complaint related Focus Teams and Task Forces, if required
• Engage in digitalization projects, identifying processes where digitalization or artificial intelligence bring strong benefits in Quality and speed. Actively proposing such projects to the PSS Management team and implementing it after management buy-off
• Lead whenever required, improvement projects focusing on Quality and Customer Satisfaction, within the scope and milestones defined by the PSS Management team

Your Profile

You are able to quickly establish a successful cooperation and clarify areas of responsibility with your colleagues. You have the passion and the courage to develop new and creative ideas in your working area. You are personally committed to the customer's concerns and awards them a high priority and keep the customer informed appropriately, transparently, and regularly.
You are best equipped for those tasks if you have:

• A degree in Engineering, Physics or Chemistry
• 6-10 years of working experience in a quality related function, ideally in semiconductors and their production, electronics, automotive or related industry
• Capability to make decisions and manage conflicts in complex environments and under pressure
• Experience in managing quality of software is a strong plus
• Project Management skills, including team lead and intense data analytics, ideally with development and implementation of digitalization solutions
• Previous experience as a team leader, or in managing different projects with large teams is considered well advantageous for this role
• Professional knowledge and experience with quality systems, methods, procedures and tools (e.g. 8D, FMEA, 5why, etc.)
• Lean Six Sigma Green Belt certification desired
• Good knowledge of Master Dat a, SAP, Tableau and MS Office; knowledge of statistics tools such as Minitab is well desired
• Mandatory business-fluent English; business-fluent German is a plus

Benefits

What we offer you at Campeon

In our headquarters in Neubiberg near Munich, more than 6000 employees are working in research & development, several central functions, IT and many more.

Find out more about our location in Munich

Why Us

Driving decarbonization and digitalization. Together.
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors. Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.
– Power & Sensor Systems (PSS) drives leading-edge power management, sensing, and data transfer capabilities –
The PSS division powers decarbonization and digitalization with a wide range of energy-efficient and digital solutions. PSS semiconductors help avoid carbon emissions, use resources sustainably, manage power effectively and intelligently, give ‘things’ smart senses, and process data quickly and reliably. The portfolio includes power, connectivity, RF, and sensor system technologies to develop smaller, lighter, smarter, and more efficient solutions for consumer devices, smart home/building applications, robotics, computing and data centers, charging devices, power tools, and much more.
The next generation of silicon and wide-bandgap (SiC and GaN) solutions provides unparalleled performance and reliability for 5G, big data, and renewable energy applications. These materials are paving the way for further energy and carbon savings. Highly precise XENSIV™ sensor solutions are enabling IoT devices to react intuitively to their surroundings for seamless user interactions while audio amplifiers bring exceptional sound experiences to smart speakers and other audio use cases.
Click here for more information about working at PSS with interesting employee and management insights and an overview with more #PSSDreamJobs.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.

Contact Us

Guilherme Soares

Recruiter

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