Senior Connectivity Business Manager

Senior Connectivity Business Manager

Your responsibilities:

As Senior Connectivity Business Manager you will be the bridge between our Customers and our Suppliers. You will primarily focus on Connectivity customers by being responsible for all commercial related requests. In this role you will work closely together with our Retention Sales Team. Together with Sales you will attend customer meetings both virtual and onsite to ensure our customer’s needs and expectations.

In this role you will be both working with customers that are either a new logo or exist for longer time.

You will manage global carriers associated with price negotiations, contract negotiations and commercials escalations, including periodic performance discussions to ensure the procurement teams and provisional teams of high quality and to meet Open System’s commercial, strategic and operational needs.

In this role you will find yourself performing the following duties:

• Be the external and internal reference for specific Connectivity customers.
• Act as escalation point for any business-related request (commercial, ordering, billing, etc.) made to both customers and suppliers.
• Act as a broker between our suppliers and customers to establish further business relations.
• Compile information and collaborate with internal teams in the assessment of commercial, technical, operational, legal, regulatory & financial environment.

Your qualifications:

• Bachelor’s degree level or equivalent experience in Global Telecommunications
• Proven experience in customer success and/or customer service-oriented working environments.
• Minimum of 5 years of professional experience in Telecommunications, Project Management and Customer service.
• Demonstrated working knowledge of network offerings such as SD WAN, Cloud and the MPLS segment.
• Fluent in English (German is preferred)
• Identifies strongly with Open System’s culture and values: Passionate, Unconventional, Reliable, Excellent, Collaborative

What we offer:

At Open Systems, you get the unique and amazing opportunity to be part of an international IT security organization with offices in Switzerland, Germany, India and the US.

Do you feel challenged? Does this light a fire in you? If yes, we look forward to receiving your online application (resume and motivation letter). Only direct applications will be accepted.

About Open Systems

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

Discover more at open-systems.com.