- Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
- Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
- Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
- Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
- Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
- Provide an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
- Meet or exceed sales targets and performance metrics
- Work collaboratively with other members of the Tesla team to ensure a seamless customer experience
General duties:
- Operate with a flexible mindset to support sales and delivery needs across the team
- Ensure that customer details and all actions are accurately tracked and updated in our internal systems
- Execute on and share best practices with and across your Tesla location
- Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
- In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
- Manage any additional duties to support wider business requirements