Retail Operations Coordinator - Canada

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!

The Retail Operations Coordinator- Canada will be responsible for supporting the Retail Operations team with the day-to-day operational effectiveness of Canadian Retail. 
 

What you can expect:

Responsibilities include, but not limited to the following:

• Run weekly reports and prepare Trade Packs for Business Review Meetings as needed.
• Attend Business Review Meetings as required and send out Meeting Minutes to key stakeholders.
• Attend Regional Manager conference calls with the store teams as needed and provide operational updates.
• Support the Retail Operations department with the facilitation of ongoing communication with various departments and store teams to gain a thorough understanding of operational procedures and ensure relevant information is incorporated into company policy and procedures.
• Support Retail Operations department with collaboration on Store Operations initiatives and projects.
• Support the Retail Operations department with the development of local best practices and policies for CA Retail. 
• Process Retail Invoices as needed (Invoice Line).
• Manage admin tasks in the StorIQ digital platform communication tool.
• Audit StorIQ weekly and provide feedback to the Regional and Store Teams.
• Rollout out StorIQ store visit reports in addition to other key reporting tools.
• Active participation in the implementation of Global Retail tools for the Canadian market.
• Prepare and distribute weekly HB Times Newsletter.
• Prepare and distribute Monthly Global Retail Newsletter adapted for local market.
• Act as a resource and subject matter expert on operational policy and procedures to ensure consistent and appropriate interpretation and application.
• Partner with IT to rectify open issues / Submit IT Tickets.
• Maintain Retail Directory, Retail Calendar, Operations Calendar – updates, changes, distribution.
• Maintain SAP Store Locator Master Data, 
• Maintain Debitor, SOVIA, SAP, and SiVis requests, providing systems access.
• Manage Store Gift Card orders, Retail supply orders.
• Manage incoming Customer Service issues, collaborate with Stores to resolve in a timely manner, ensuring elevated Customer Experience 
• Monitor Retail Operations email inbox, ensuring all inbound communication is categorized, and answered in a timely manner appropriate to the subject.
• Support the Retail Operations department with local adaptation of all forms and store guides such as Operations Guides, manuals, templates, etc.
• Manage the translation of all relevant Retail operations documents, guideline, publications for Quebec market.
• Collaborate with Retail Operations to increase GPTW initiatives – Retail SPIRIT of BOSS Squad and Corporate SPIRIT Committee. 
• Support Retail Operations department with Store trainings as needed.
• Ability to multi-task several concurrent requests, quickly assemble data and generate impactful insights in a fast-paced environment.
• Other projects and ad hoc requests as assigned to support the Retail Operations department.
• Store visits as needed to assist Retail Operations department with the management of Operational Performance.
• Assist with store & shop openings as needed.
• Some travel may be required.

Your profile:

• College degree or equivalent experience
• 2+ years of increasingly responsible Retail experience
• Critical thinking and problem-solving skills 
• Ability to communicate effectively with various team members and cross functional teams
• Ability to work in a fast-paced, dynamic environment
• General comfort level with public speaking and conducting presentations to retail executives in a clear, logical manner
• Experience with SAP
• Familiarity with Retail Operations
• Proven track record of executing projects independently, self-motivated
• Effective written and verbal communication skills 
• Excellent organizational and analytical skills
• Independent, self-motivated, detail-oriented with a high degree of accuracy
• Strong business acumen and interpersonal skills
• Entrepreneurial spirit
• Excellent computer skills with an emphasis on Microsoft Excel, Proficient in Word, and Power Point
• Comfortable with digital platforms
• High level of taste and sophistication consistent with the HUGO BOSS lifestyle philosophy

Your benefits:

• International and inspirational working environment
• Career progression opportunities
• Dynamic and inspirational work culture
• Dental
• Medical
• RRSP Match

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.