Order Management Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Order Management Specialist is responsible for internal and external customer care (e.g. technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership and increase customer satisfaction

Your responsibilities

• Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
• Provides appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.)
• Collects and archives documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility
• Reads, understands and follows the HSE guidelines and reports discrepancies to leadership.
• Processes orders in SAP (SO, PO, invoices, DN, GR etc.) for complete customer order delivery

Your background

• Bachelor’s degree
• Experience in an international manufacturing company
• Excellent written and verbal communication in English
• Very good knowledge of MS Office (Word, Excel)
• SAP knowledge is an advantage
• Ability to handle multi tasks
• Strong communication, willingness to learn and teamwork orientation

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: remote #LI-remoteWork model: hybrid #LI-hybridWork model: on site #LI-onsite