IT Support/ IT Hotline / IT Helpdesk Employee (m/f/d)Full-time, unlimited remote possible Technical Support 52068 Aachen In Technical Support, you will help a wide range of real estate companies to get the most out of onOffice CRM software - from optimizing individual configurations to troubleshooting and installing new functions. For over 20 years, onOffice has been digitizing the real estate industry in Europe with leading software for real estate agents. As an IT support employee (m/f/d), you are the personal contact for your customers. Together with the specialists from our specialist teams, you will find solutions for individual requirements. Customer consulting 1st and 2nd level support CRM software Websites IT project organization Training Complaint Management Your tasksAdvise our customers - experienced real estate agents - on the optimal organization of their data and properties in our CRM application Provide training and support users in the individual configuration of their software settings Create document templates for customers, from cover letters to exposés Organize customer orders for 2nd level support through our software development and administration teams Your profileKnowledge of IT applications such as web, e-mail and office configuration are good prerequisites for our support - also for IT career changers Based on your previous professional experience, you see yourself as open-minded and constructive in communicating with customers You speak fluent German and good English - a good fit for our international company How we workGetting started made easy An intensive induction plan accompanies you in the first 6-12 weeks, a personal mentor and an ambitious team are at your side Opportunity for career changers We welcome people who enrich our team with diverse ambitions, experience and curiosity Flexible remote Flexitime, hybrid and remote arrangements as well as our shared desk system allow you to work flexibly in your team Real teamwork Teamwork, even across departments, is the great common denominator of onOffice Very good working atmosphere We celebrate our successes - also online. Events and excursions bring our team together Individual benefits Benefit from attractive discounts on fitness and leisure activities and a company pension scheme Ask JuliaQuestions about this job or the application will be answered by Julia Ohler-Akyol Human Resource Manager Phone: (0)-177 Your applicationAroused interest? We look forward to receiving your application, so that we can get to know each other personally.onFriends - onGrowing - onOfficeA uniquely friendly team digitizes the real estate industry. We have been an independent, owner-managed company since 2001 and today offer leading CRM software as well as websites, online marketing, consulting and support for real estate companies in Europe. Over 35,000 users at eight international locations and around 350 colleagues benefit from this every day. And we continue to grow - together with people who share our team spirit.