Field Service Engineer M/F/D

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this position, you will provide technical support for the maintenance of ABB's French branch's analysis tools, performing high quality professional service assignments, remotely or on-site. Reporting to the Team Manager, your practical experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to identify new business opportunities.

Your responsibilities

• Provide remote or on-site technical assistance to customers
• Exceed customer expectations by understanding and anticipating current and potential needs
• Ensure customer retention by offering optimal service quality
• Troubleshoot potential equipment failures
• Take proactive compensatory/preventive measures and inform internal partners
• Coordinate the logistics of resources and spare parts for all on-site service work
• Propose product and process improvements within the business to enhance operations and customer service.

Your background

• Following a Bac+2 or +3, you have a first experience in itinerant maintenance, as a Technician or Engineer with products coming from instrumentation,
• Solid knowledge and practical experience of servicing, maintenance, commissioning and repairs for electrical and instrumentation services.
• Ability to travel nationally
• Collaborative, solutions-oriented approach, with strong oral and written communication skills

Benefits

• Flexible work practices
• Healthcare plan
• Accident insurance

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidateWork model: on site #LI-onsite