Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Executes service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.

This position reports to

Area Sales Manager

Your responsibilities

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Performs Field Service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Troubleshoots equipment/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Provides technical support for the sales team, and identifies potential business opportunities.

Your background

• Bachelor´s Degree in Chemical, Electronic, Electrical, Instrumentation Engineering, or similar fields.
• Two years of experience working in similar positions.
• Knowledge in classical instrumentation.
• Experience working in Industry field.
• Knowledge in General Sales Practices, is desirable gas analyzers.
• Availability to travel (30% Local and 40% National(.
• Intermediate English level.
• Customer oriented, proactive, self - driven, good communication skills.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybridABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The Process Automation (PA) business area (>$6B revenue in 2021, 22,000 employees), automates, electrifies and digitalizes some of the most complex industrial infrastructures on this planet. Through its five divisions, it serves customers in the energy, process and hybrid industries – from hydrocarbons, chemicals, water, mining, minerals, pulp & paper to marine and ports, and many more. PA stands at the heart of some of the most important shifts in society, helping the energy-intense industries to safer, smarter and more sustainable operations to enable a prosperous, low-carbon society. For more information on PA, refer to https://global.abb/group/en/investors/strategy-events/pa-capital-markets-day-2022