AdresseWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE
Position
Food & Beverage Administrator – The Waldorf Hilton London
The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych.
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.
Salary: £12.00 an Hour – 39 Hours a week
A WORLD OF REWARDS
- Free and healthymeals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
As a Food & Beverage Administrator, you are responsible to deliver an excellent Guest and Member experience. You will also be required to work in all areas of Food and Beverage and strive to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Efficient handling of guests’ complaints and their follow-up.
- Carry out daily administrative activities of the F&B Director while adhering to Hilton Standards, policies and procedures
- Coordinating of (group) bookings and inquiries of the various Food and Beverage outlets.
- Ensure outgoing mail is dispatched in a timely manner
- Provide minutes to Team Meetings and compile management reports in a timely and accurate manner if necessary
- Identify and build internal and external relationships
- Ensure food and beverage programmes are market leading to provide a compelling and relevant offer for our guests
- Supporting communication to hotel teams on latest initiatives
- Ensure initiatives are commercially focused and drive profitability
What are we looking for?
- Excellent verbal and written communication skills
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
