Enterprise Solutions Engineer

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Responsibilities

The APAC Solution Delivery team is a customer facing technical arm for the field sales team interfacing with Enterprise customers and internal Product and Engineering teams. We are a customer-centric team developing innovative solutions for our customers by bringing our business and technical skills together. We are looking for a motivated technologist who is passionate about establishing innovative technologies in today's industries.

• Work along-side account representatives and clearly communicate TeamViewer’s value proposition for Enterprise use cases.
• Deliver demonstrations of TeamViewer software solutions to customers and conduct training courses to our partners.
• Conduct discovery of customer's existing technical landscape with a keen eye to uncover their pain points, understand their requirements and propose solutions and services solving their needs.
• Have a keen eye for identifying different use cases applicable for TeamViewer solutions for the customer.
• Review and discuss solution’s technical architectures with customers and be their trusted technical advisor offering deep product expertise.
• Prepare responses to questionnaires and tenders from customers, working closely with TeamViewer's Product and Engineering teams.
• Work with our Professional Services team to properly scope requirements and schedules in proposals to clients.
• Represent TeamViewer at international events.
• Work with our Project Engineering Team to develop level-of-effort estimates to tailor deployments to meet customer requirements.
• Attend webinars and trade shows to showcase TeamViewer’s Augmented Reality solutions.

Requirements

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role.
• Minimum of 10 years of work experience with at least 5 years of experience in technical selling such as Solutions Consultant, Pre-sales Engineer role or Technical Product Manager role or Technical Support/IT administration role.
• Working knowledge of various application programming interface (API) technologies (e.g. RESTful, SOAP).
• Expert knowledge in at least few of the following: SAML, Scripting, Networking, Operating systems, Security Protocols, Cloud computing, Active Directory, virtualization, Project and process management.
• Advanced troubleshooting techniques within SaaS environment.
• Working knowledge of mobile devices (iOS and Android) and Smart glasses (Vuzix, RealWear, Google, Microsoft etc.)
• Previous experience integrating with large enterprise IT systems.
• Aspiration to constantly enhance and learn about new technologies and concepts - you’ll be naturally inquisitive and have a passion for technology.
• Motivated to work independently in a fast-paced environment.
• Excellent communication and interpersonal skills. Fluency in English is mandatory.
• Openness to travelling at least 30% of the time

• Contract location is Sydney (Remote)
• Some interstate and international travel is required
• Competitive compensation package including company bonus, stock-based options, and regular salary reviews
• Opportunity to attend events including the F1 and Manchester United games
• Enjoy flexible working arrangements with our optional hybrid work from home program
• Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.