Digital Product Owner, Us Middle Market

Digital Product Owner, US Middle Market

New York, NY | Boston, MA |Hartford, CT | Stamford, CT | Exton, PA | USA

As a newly established business division of AXA XL Americas, our Middle Markets business focuses on the expansion of AXA XL’s current offerings to mid-sized clients in the US Commercial P&C market.  In this newly established role, you will be a part of the US Middle Market team and drive the development and delivery of our policy administration solution. You will be instrumental in defining the product roadmap, prioritizing features, and ensure successful product releases that meet the needs of the Middle Market team.

DISCOVERyour opportunity

What will your essential responsibilities include?

• Own the successful delivery of a policy administration platform for the US Mid-Market team, collaborating with business leaders and stakeholders to understand strategic and tactical needs and translate them into product requirements

• Contribute to defining and communicating the product vision, strategy, and goals

• Drive cross-functional teams in delivering a policy administration platform that is well designed, user friendly, provides appropriate functionality and performs exceptionally well

• Create and maintain a clear and visible product backlog, ensuring well-defined and estimated user stories based on business value and technical dependencies aligned with the product roadmap

• Create process flow documentation and business requirements

• Work closely with the broader product implementation and development team, participating in team ceremonies, providing clarification on user stories, and ensuring alignment with the product vision

• Ensure that the solution launched is well adopted and used by the business and track ongoing usage of the platform; monitor product performance and user feedback to guide future product iterations

• Drive digital capability building and ensuring appropriate reuse of digital assets across the business and potentially with the wider Group

• Partner with key areas within Global Technology, Transformation & Change Delivery, Group and other teams to build, and support the policy administration platform

• Provide regular updates on product progress to stakeholders and Mid-Market team

• As required, once launched, provide day to day escalation and support to end users

• Foster a customer-first attitude, prioritizing service for our business stakeholders above all else

You will report to the Middle Market Digital Engagement Partner.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Proven success in defining and delivering insurance or policy administration products to internal teams

• Deep understanding of the commercial P&C industry including submission and policy lifecycle, functional roles and workflow

• Ability to quickly make data-driven decisions and prioritize based on business value

• Excellent business acumen, commercial awareness and ability to ‘connect the dots’

• Ability to communicate well with leadership team, peers, teams across the globe, manage stakeholders effectively and navigate a matrixed global organization

• Bring in a collaborative spirit, can-do attitude and a Customer First mindset

• Requires a combination of solid hands-on execution and strategic thinking

• Experience developing, communicating, managing, and implementing plans related to product(s) owned

• Expected to recommend innovation and improvement to policies, procedures, deploying resources and in performing core activities

• Bachelor’s or master’s degree in a relevant discipline

• Moderate to Extensive experience in a Product, Digital, or related role (Transformation, Operations, Technology) supporting multiple specialty areas of Digital, Data and Analytics

• Applies in-depth knowledge of business and specialized areas to creatively and strategically solve business problems and understand integration challenges and long-term impact

• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and customer interaction

• Passion for digital, data and AI and experience working within a digital and data driven organization

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. 

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

• Robust support for Flexible Working Arrangements

• Enhanced family friendly leave benefits

• Named to the Diversity Best Practices Index

• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Sustainability 

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. 

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. 

For more information, please see Sustainability at AXA XL.

The U.S. pay range for this position is USD 95,000– $186,500. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits.  Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.  For more details aboutAXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).