Adresse
Form der ArbeitDHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
We are looking for a
Customer Service Coordinator
(German & English speaking)
to join us in our Budapest Command Centre
Key responsibilities:
• To professionally and efficiently interact by international customer queries:
mainly in written form by e-mails, orders, online chats, occassionaly phone
calls, logging customer orders and following them up in the order management
system
• To use customer's and DHL owned systems according to the customers work
instruction
• To follow up emails, queries/orders/deliveries according to the customers work
instruction
• To take care of updating the weekly and monthly reports
• To investigate complex cases, shipments, requests, tracking the complaints and
claims, facilitating to find a solution for escalations, challenges
• To communicate with end customers, local forwarders to escalate issues to
higher level
• To support transportation companies, customers in a professional and friendly manner
Requirements
- Conversational level in English + fluent German
- Secondary education
- Very strong customer focus
- Good communication skills
- PC literacy with good working knowledge of Microsoft applications
- Team work and dynamic approach
What we offer
- Detailed training on customers and products
- Possibility to improve your knowledge and skills in the field of order handling, reporting, professional customer care
- Dynamic and diverse team
- Stable multinational company background
- Modern working environment
- Internal development opportunities
- Extra benefits (discounted fee to Gilda Max network, fruit days)
- DHL is an equal opportunity employer
- Cafeteria system even during probation period
