Customer Service Coordinator

DHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.

We are looking for a

Customer Service Coordinator

to join us in our Budapest Command Centre

Key responsibilities

•        To professionally and efficiently interact by international customer queries: mainly in written form by e-mails, orders, online chats, occassionaly phone calls, logging customer orders and following them up in the order management system

•        To provide professional technical support to consumers based on strong product knowledge

•        To use customer's and DHL owned systems according to the customers work instruction

•        To follow up emails, queries/orders/deliveries according to the customers work instruction

•        To take care of updating the weekly and monthly reports, monitoring the inventory of warehouses in the system

•        To investigate complex cases, shipments, requests, tracking the complaints and claims, facilitating to find a solution for escalations, challenges

•        To communicate with central/local/satellite warehouses, to escalate issues to higher level

•        To support warehouses, customers in a professional and friendly manner

Requirements

•        Good verbal and written skills in English

•        Secondary education

•        Strong customer focus

•        Good communication skills

•        PC literacy with good working knowledge of Microsoft applications

•        SAP or any other order management system knowledge is not a must, but an advantage

•        Team work and dynamic approach

•        Fresh graduates are welcome!

What we offer

•        Detailed training on DHL customers and products

•        Possibility to improve your knowledge and skills in the field of order handling, excel reporting, professional customer care

•        Dynamic and friendly team

•        Fresh graduates are also welcome, great possibility to start your successful career in the field of Customer Service and contract logistics

•        Internal development opportunities

•        Stable multinational company background

•        Modern working environment

•        Home Office possibility, after probation period

•        Extra benefits (discounted fee to Gilda Max network, All you can move offering, fruit days)

•        DHL is an equal opportunity employer

•        Cafeteria system even during probation period