Customer Service Analyst

CustomerService Analyst Secondment (28530)

• Salary: £24,495 per annum
• Region: Watford
• Job Type/Function: Admin & Customer Service
• Contract Type: Full time – 6 Months Secondment
• Total number of weekly/annual hours: 40

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too.

The key responsibilities in this role include;

• Extract Reporting - Collation of Planning / Due Date / Volumes expected to PC
• KPI Reporting - Collection / Delivery / Fail / Vendor Calls
• Booking Slot Checks - check Planning vs TJX allocation, and resolve any discrepancies.
• Query Resolution - On Site escalations / POC & POD challenges / Vendor Queries
• Adhoc Charges / Finance Queries - to ensure charges are logged and confirmed for adhoc activities / investigate any Invoice discrepancies and resolve

You won't find another job like the one you'll find with DHL Supply Chain.

Now, here's what we need from you:

• Experience in Customer Services, ideally with a Retail customer.
• Previous administrative experience desirable
• Customer relationship/service experience
• Good Knowledge of Excel
• Dealing face to face with Stakeholders

What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondment opportunities onsite parking and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.