Aftersales Technical Support Specialist (F/M/D)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an Aftersales Technical Support Specialist, you will join a global team of product experts in PA Process Automation with a focus on cutting-edge process automation products within the Energy, Process and Marine industries.

This position reports to

Regional Head of Aftersales Technical Support EMEA

Your responsibilities

• Supporting our customers in using ABB’s Process Automation DCS solutions with focus on ABB Ability System 800xA and Edgenius
• Build and maintain a technical infrastructure that support you and global team in testing solutions, workarounds as well as reproducing product deficiencies
• Build-up and maintain technical competence in ABB’s DCS product portfolio and digital solutions
• Co-operating with R&D organizations, ABB front end organizations and end customers
• Work together with software development teams to ensure that useability and supportability requirements are considered
• Diagnose and Isolate problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc.
• Manage support cases and documentation proposed resolution concerning DCS and digital products
• Contribute to knowledge sharing in local and global support team

Your background

• Bachelor’s Degree in Electrical Engineering, Computer Science, Software Engineering, or a related field
• You have a great interest in technology
• Experience in process automation, virtualization (Hyper-V, VMware), cloud-based technologies (Red Hat OpenShift Platform, Kubernetes) and in ABB PAPCP products (ABB Ability System 800xA and Edgenius) is considered an advantage
• A high level of self-motivation, curiosity and desire to learn about new technologies, applying a problem-solving solution-oriented mindset
• Demonstrated sense of ownership and responsibility working both individually and in a team
• Good German and English communication skills (both verbal and written)
• Open for domestic and international travel in specific cases

Benefits

• Retirement plan
• Flexible work practices
• Employee Share Acquisition Plan
• Wellbeing program

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.ABB AGYour contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement:https://new.abb.com/privacy-notice/candidate