1St Line It Support Engineer

1st Line IT Support Engineer

Germany – Gelsenkirchen

Brand Addition is a global leader in the creative promotional merchandise arena and one of the largest promotional product suppliers in the world. Our reputation for quality, service and customer satisfaction is second to none and our impressive client list includes: Michelin, Clarins, La Prairie, Danone and Unilever to name a few. Brand Addition employs around 400 people globally across Manchester, London, Germany, Ireland, Hong Kong, Shanghai and the U.S.

This will be an exciting opportunity to join a leading international promotional merchandise company in a key role developing its expanding business across Asia Pacific region.

Who we’re looking for:

A skilled and highly motivated, 1st Line IT Support Engineer, fluent in German and English, to work with our existing team, providing local and remote support across a multi-site global organisation. Someone with good communication and customer service skills able to communicate with staff members at all levels. You will be able to work well as a team or alone.

This is an exciting job role where you’ll be part of a fast paced, dynamic support team based in Europe, UK and USA, working for fast growing company offering great career prospects. The successful candidate will have a desire to go above and beyond, be flexible with out of hours working when needed and be able to travel occasionally.

Your areas of responsibility will include to;

• Provide day to day support for our Germany offices and remote working staff
• 1st Line Support of internal hardware and software systems including break/fix and scheduled maintenance
• Assist our 3rd line engineers with upgrades and systems improvements
• Assist our Business Systems Team in Supporting our ERP system
• Assist with communicating with 3rd party providers, ISP, network and IP phone systems.
• Provide local support for training new and existing systems
• Support any Brand Addition customer requirements
• Manage assigned helpdesk tickets
• Work on projects alongside the IT Support Manager, Group Infrastructure Manager, Group Business System Manager, and E-Com Team Lead
• Procurement of hardware and software through approved suppliers
• Documentation of processes and procedures
• Communication of any relevant information to internal staff

You will have experience and\or knowledge in the following areas

• Microsoft Windows 10
• Microsoft Office 365
• Network cabling and patching
• Active Directory user setup
• Active Directory group management
• Corporate Anti-Virus Management Packages
• Mobile Phones

Desired

• Networking protocols including TCP/IP
• Data Backup Systems
• Project management skills
• VoiP Telephone System Support
• Windows Networks
• Group Policy
• Exchange 365 in the Cloud
• Recognised IT Qualifications

In return, we’ll support your journey with us, offering you a career as opposed to a job in a vibrant, exciting and growing business. We are an equal opportunities employer that offers flexible working hours that supports the business needs and a happy work life balance.