Adresse
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are now looking for a
Technical Support Specialist (m/f/d)
to join our team working for a better future.
The preferred location for the position is in Hamburg (Germany) but also Alimos (Greece), Gdynia (Poland), Melbourne (US) and Belgrade (Serbia) are possible locations.
What you will be doing
The Technical Support Specialist provide technical expertise to internal and external customers and resolve technical issues from ashore by guiding the customer or by connecting to the faulty system remotely. For incidents that can not be resolved remotely, the Technical Support Specialist develops an action plan, with all required actions and resources, for Field Engineers to resolve the issue onsite. Within His/her capabilities the Technical Support Specialist is to keep him-/herself informed about the latest product developments and support practices.
As Technical Support Specialist your work will focus on these responsibilities:
- Provide Technical Support to internal and external Customers during Installation, Commissioning, and Operation of our products throughout the product’s life cycle
- Participate in the team’s duty roster, ensuring 24/7 Technical Support availability by phone and email.
- Analyse, Troubleshoot and ultimately resolve reported issues by giving guidance over phone/email or by connecting to faulty systems remotely.
- Make use of the product documentation and Wärtsilä Voyage internal Knowledge Base(s) before seeking advice from Technical Expert Team and other(s).
- Share the experience and knowledge with your colleagues through communications and by contributing to the Knowledge Base(s).
- Decide for Field Support when solving an issue remotely is not feasible or appropriate.
- For Issues that require Field Support, develop an Action Plan including all actions, skills and spare parts required to resolve the issue onsite.
- Undertake investigations and Field Support on Vessels, when required.
- Partner up with RMA to handle and technically approve Warranty Returns.
- Follow the applicable processes and procedures relevant to your role and responsibilities.
- Review the Quality Management System requirements and ensure operations is in compliance and follow all HSE and PPE guidance and standards.
To be successful in this role we expect you to have:
- A Diploma/Degree in Electrical/Electronical/Maritime Engineering, Certification in Computer Technology or similar field and relevant background.
- Background in a Marine Navigational or IT-Technical-Support environment.
- Good communication skills and good command of the English language (both written and verbal).
- Passion for excellent customer service and customer focus and to work independently.
- A result-orientated individual who likes to build relationships.
- Good time management and organisation skills - able to effectively manage the workload by periodisation and coordination.
- Able work effectively and efficiently independently and as part of a team.
- IT literacy required.
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.
For further questions please reach out to Martin Oestreich, Manager Remote Support through email martin.oestreich@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Welcome to join us in shaping the decarbonisation of marine and energy!
Last application date: 10/03/2024
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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