Technical Architect - Adobe Campaign

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

The Technical Architect – Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultant’s main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

The Technical Architect will enable client success by providing innovative solutions leveraging Adobe’s Digital Marketing Suite of products. The consultant will develop coding best practices and solutions that integrate with the client’s current online infrastructure including mobile and any third party advertising efforts. The role includes utilizing and developing best practices for integrating Digital Marketing Products with existing websites, providing support and training to other marketing specialists as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations, continuing education on new technologies and platforms that provide benefit to the Digital Marketing Suite and the implementations and delivering top notch solutions to clients.

What you’ll do

• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
  • Work with Clients to assess requirements
  • Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
  • Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting
  • Develop customer specific solutions where necessary and document them
  • Proactive problem diagnosis, troubleshooting and resolution
• Create Implementation plans for new and existing clients
• Knowledge transfer/Training to customers on solution implemented
• Product Installations, Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
• Build great working relationship with Onshore Consulting team, Learn and Adopt best- practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
• Act as a Development lead point of contact with Digital Marketing Consultants
• Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients
• Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations
• Support additional team members by mentoring and teaching
• Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Service to your clients

What you need to succeed

• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
• Programming experience (Javascript / Java / VB / C# / PHP)
• Knowledge on Web Technologies like HTML, CSS would be a plus
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Self-starter - Organized and highly motivated
• Fast learner, ability to learn new technologies/languages
• Knowledge of HTML DOM manipulation and page load events a plus
• Project Management skills a plus.
• Ability to develop creative solutions to problems. Able to multi-task in a dynamic environment
• Able to work independently with minimal supervision
• Experience leading team members will be a plus

Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.

Technology Summary

Adobe's solutions meet the needs of a diverse customer base that spans from consumer to enterprise. The Digital Marketing Suite enables online marketing agility to enable organizations to attract new audiences, deliver targeted, relevant content, and optimize site campaigns real-time for increased click-through, conversions, and revenue. By combining Adobe's content creation tools and ubiquitous clients with Adobe's Online Marketing Suite, Adobe is well positioned to deliver solutions that can transform the future of engaging experiences and ecommerce across all digital content, platforms and devices. For designers, developers, and online marketers, an integrated workflow - with optimization capabilities embedded in the creation tools - will streamline the creation and delivery of relevant content and applications. This optimization will enable advertisers and advertising agencies, publishers, and e-tailers to realize greater ROI from their digital media investments and improve their end users' experiences.

Adobe Campaign (erstwhile Neolane) is a world-class, cross channel campaign management solution that powers marketers as they harness the intelligence of an integrated customer profile, build meaningful relationships with their customers, deliver relevant offers and messages, and orchestrate great experiences – in real-time; all through an open and flexible architecture.

What leading at Adobe means

At Adobe, we’re passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone who’s considering a career with us should know that we evaluate leadership based on these five capabilities:

• Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. Whether you’re an individual contributor or a people manager, you’re someone who’s empathetic and mindful of your impact on others.
• Selecting Talent (Be a Recruiter) – You’re a guardian and an ambassador for selecting talent at Adobe! You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results.
• Role Modeling Check-In (Be a Coach) – We don’t believe in annual reviews and rankings. That’s why, feedback flows constantly at Adobe. To succeed, you’ll meet frequently with

your manager to receive ongoing feedback, set challenging performance expectations, and pursue continuous development opportunities.

• Leading change (Be an Agent of Change) – You readily adapt to business changes. Ambiguity or uncertainty never seems to stop you from working productively. You’re maniacally focused on execution and you’re always looking at new approaches to resolving issues.
• Scaling the Business (Be an Owner) – You approach your role as if you own the business. The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiencies.

Get to know the team

The Digital Marketing team is focused on building the Adobe Marketing Cloud. With the Adobe Marketing Cloud, marketers have a complete set of analytics, social, advertising, targeting, web experience, and cross-channel campaign management solutions and a real- time dashboard that brings together everything they need to know about their marketing campaigns. Marketers can get from data to insights to action, faster and smarter than ever, and deliver the ideal experience to every customer, every time.

With Adobe’s rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel.

See what our employees have to say about their careers on the Engineering teams at Adobe in this video.

More reasons why Adobe life is the good life

• Skip those awful “performance reviews.”
• Work in a place that cultivates great leaders throughout the organization. A place that understands that product innovation comes from people innovation.
• Feed your brain and grow your skills with our educational assistance program.
• Take off for a four-week sabbatical after five years of employment. (As in “don’t even check your email the whole time.”)
• Give to your favorite cause each year, and we’ll match your charitable donation
• Enjoy serious discounts on the Adobe software that will make friends jealous.
• Those “best places to work” lists love us (in multiple countries), here’s why.
• Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.
• The work is awesome. The people are awesome. We think there’s no better place to make an impact. See what our employees are sharing about Adobe life.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.