AdresseTHE OPPORTUNITY:
At Tradebyte you work hand in hand with the biggest players in e-commerce – from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!
You are accountable for leading a highly motivated team who continuously improve and innovate our processes and tools for added services. Your team's initiatives will include process automation as well as feature development in collaboration with the internal Product Team, aiming to create an even better customer experience and reduce TTO (Time to Online) at every opportunity. You will be a highly motivated individual with a 'can-do' proactive attitude and someone who leads by example.
WHAT WE'RE LOOKING FOR:
- You are experiencedin leading a team, managing their objectives, identifying skills and training needs
- You bring an analytical mindset and have a knack for streamlining processes and find efficiency, ideally complemented with a Lean Six Sigma certification
- You are tech savvy and bring a good understanding of e-commerce marketplaces
- Your optimism and can-do-attitude helps you to motivate your team and other stakeholders within the organization
- You enjoy working customer centric and are comfortable collaborating with our largest clients and internal stakeholders to build strong and trustful relationships
- You have the ability to stay resilient in stressful situation and solve problems in a calm and patient manner
- You have experience with standard tools for service management (e.g. Confluence, Jira, Salesforce, Service Cloud).
- You bring excellent communication skills and fluency in English, additional language skills (e.g. German) are nice to have
YOUR RESPONSIBILITIES:
- You have disciplinary responsibility for your team including recruitment and yearly grading
- You drive projects that aim for and efficiency gains in our Added Services Team through process automation, mapping intelligence and technical features for our customer-facing and internal products
- Drive and support highly complex incidents as well as partner integrations that are challenging and require creative problem solving
- You align with stakeholders to drive continuous improvements, enabling efficiency and enhanced capabilities for the team
- You create an inspiring team environment with an open communication culture, resolving any issues or conflicts
- You are responsible for team resources, work allocation, deadlines and capacity management
WHAT YOU CAN EXPECT FROM US
- You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
- Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
- You'll be given various learning and development opportunities to enhance your professional development
- Flexible working hours, home office options
- 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
- We'll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station
- Access to additional German or English classes to improve your language skills
- Visa support for our foreign employees
- A variety of health offers to support your well-being, as well as free beverages and fruits
INTERESTED?
We are looking forward to receiving your application!
