Software Support Engineer - Berlin, Germany

Jobbeschreibung

Deliver quality second and third level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews
Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner
Advocate new product features and ensure the resolution of technical challenges;
Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service; Liaison for Level III Information Technology development support
Executes monitors and completes assigned tasks on multiple computer systems and platforms; Documents and maintains shift documentation in ticket management system
Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues
Works with high integrity, follows procedures and policies with the handling of sensitive data

At least 3 years experience in application support for ERP system
Strong Knowledge of T-SQL (Microsoft SQL / MySQL...) and debugging of Stored procedures in any of the RDBMS like SQL Server or MySQL etc.
Must be proficient user in Microsoft Office, JIRA and Confluence
Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred
Technical skills: .NET, JavaScript, Python and Messaging Queue is preferred, knowledge of REST API is preferred
Communicate clearly, regularly and effectively with business stakeholders and internal team members in both written and verbal form
Some flexibility in working hours is necessary because different teams work in different time zones

Refer code: 1198108. Tesla - Der vorherige Tag - 2024-03-02 07:13