▪ Handling of complex Service offers and orders (e.g. upgrades/modification/improvements)

▪ Support the development of selected service products from detailed analysis to market launch (both to customers and/or to Region & Countries)

▪ Support optimization of internal processes and tools with the aim to facilitate the business performance

▪ Support the GEA Region & Countries to develop service business and local skills (e.g. trainings organization)

▪ Visit Customers and promote sales initiatives.

Expected results

• Increased turnover of service business

• Implement repeatable Service projects in all Product Lines

• Achieve good level of competences and processes in this industry.

Your Skills

• University degree is recommended, technical or commercial area.
• Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers.
• Good negotiation skills.
• Able to demonstrate success and experience managing major accounts, customers and contracts
• Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.
• Independent, service driven and open-minded; works well in team.
• Fluent English, knowledge of other languages is an advantage.
• Previous experience >5 years in Service Sales/ Support is a preference.
• Knowledge of SAP is a highly recommended.

Entrepreneurial and leadership competencies, as demonstrated by:

• Does not lose ground and does not abuse power, even in difficult situations.
• Treats people with respect, irrespective of their status, hierarchy level, heritage or personal background
• Expresses personal convictions, standards and values in her/his own conduct
• Attributes success not only to her/his own performance
• Maintains effective performance, not only under normal circumstances, but also under subjectively perceived high work-load pressure
• Is always open for new things and builds on proven success strategies.
• Develops solution options, even in complex situations or when under pressure,
• Is able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective.
• Values creativity and innovation and consistently develops her/his own potential.
• Recognizes his peers’ strengths and unselfishly promotes their career.
• Clear perspective of the future, can anticipate future consequences and trends accurately, can create competitive and breakthrough strategies and plans. Committed to course of action to achieve long-range goals and influences others to translate vision into action.
• Keeps the organization’s mission, vision, and values at the forefront of strategic decision making
• Builds up effective teams and creates team culture, promotes and develops innovative solutions and thinks visionary, actively addresses an exchange of opinions when solving a problem, can facilitate brainstorming.
• Cultural sensitivity

Interpersonal skills:

• Possesses, acquires, and maintains the technical/professional expertise required to perform tasks effectively and to create client/customer/stakeholder solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance
• Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind
• Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations

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