Senior Service Support Specialist (M/F/D)

Responsibilities

PerkinElmer is looking for a Service Support Specialist to reinforce our SSV team based at out Customer´s site in Schwabenheim, Germany. You will join our on-site team, to perform and coordinate Laboratory Asset Management Program (LAMP) activities at the Customer site.

Administration LAMP

• Works closely with Scheduling & Planning team to manage shipping and reception of assets for external services (calibration, maintenance, repair)

• Actively contributes in keeping updated operational system of records, by adding/amending records to reflect Customer driven changes impacting LAMP / OneSource services’ scope

• Supports Scheduling & Planning team with External Service Providers (ESP) management: Quality and EHS screening, training, escorting within Customer site.

Document Review & Approval

• Reviews and approves documents as part of calibration, maintenance, and repair work

• Collaborate closely with internal and external Calibration & Maintenance Engineers, to close eventual GDP gaps in provided documentation

• Closely collaborate with Equipment Owners (EO) to releases assets after successful completion of calibration, maintenance, and repair work

• Processes Changes, Temporary Changes, Deviations, and CAPA related with calibration and maintenance

• Contributes to changes and investigations as a member of cross-functional teams

Data Management / Administrative Release

• Adds, updates, reviews, and releases positions in the Customer calibration (CCMS) and maintenance (CMMS) databases

• Reviews, approves, and performs administrative release of successful calibration and maintenance entries in Customer CCMS/CMMS systems

Requirements

• Bachelor’s degree in a Life Sciences, Engineering or Quality/Compliance discipline or equivalent experience preferred.

• Minimum of five (5) years of relevant experience in a (Bio-)Pharma company in quality, validation or compliance roles. In alternative, equivalent in-lab experience can be considered.

• GxP hardware and/or software experience preferred.

• Knowledge of cGMP and validation regulations and requirements.

• Knowledge of GMP, GLP, GDP, pharmacopeia and regulatory requirements.

• Developed Customer service mindset.

• Be passionate in attention to detail and tech aspects.

• Strong written and verbal communication skills in English (required), German (strongly preferred). Any additional language would be a plus.

• Ability to work both independently and as a team member, within prescribed guidelines, coping with frequent grey areas / uncertainty.