AdresseEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000+ cloud and IT service providers in over 31 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Manages the team of project managers for successful delivery of projects & programs in service to the data cener site operations team and customers. Is responsible for execution and implementation of globally and locally defined programs/portfolios. Responsible for effective management of time, money and human resources to define, implement and operationalize global, regional and local projects and programs. Ultimate responsibility for managing project/program risk. Scope predominantly is capital focused but will include other Opex and administrative programs.
Responsibilities
- Provides management and direction across team, and ensures the team's growth is in alignment with business needs
- Sets functional and development objectives for team members
- Ensures and develop further needed Stakeholder Management
- Creates and drives stakeholder communications and manages any escalations
- Responsible to achieve highest customer satisfaction
Communications
- Is responsible for overseeing a team who has multiple and broad communication responsibilities
- In tune with executive communication needs
- Challenges the team and others on finding a balance between effective communications whilst pragmatic with volume, frequency and/or content
Risk Management
- Acts as escalation point within the team
- Challenges the team to ensure lateral thinking and information is fully analyzed to achieve resolution
- Where necessary may refer and escalate outside of the immediate team
Project/Program Delivery
- Direct project manager who are responsible for delivery of site customer & infrastructure projects and company-wide strategic programs
- Delivers on time, in budget and with required high quality
- Drives direction of strategy and ensures alignment to business needs
- Directs multiple project and program management business professionals
Resource Management (people, finances etc.)
- Partners with leadership to set KPI's and metrics
- Accountable for resource planning management (people, finances, vendor bids, etc.) across the project teams
- Influences, defines, and effectively communicates project management methodology and its application to customer solutions, customer orders, capital / infrastructure projects and company programs
Leadership Characteristics of The Role
- 5+ years of team management experience, preferably with project teams
- Previous experience working within a matrix type of organization/global environment
- Demonstrates and instills the Equinix culture and values
Knowledge And Experience
- Track record of influencing and collaborating with senior business leaders
- Strong Program Management background, (certification preferred)
- Full mastery of standardized program / project management tools and practices
- Extensive knowledge of the processes and systems that underpin the data center business and more specifically the Equinix way to operate
- Previous experience with Customer Projects (Cage & Strategic/GAM Customers)
- Previous experience with Infrastructure Projects (Cyclical Replacement / Upgrade) e.g. less than $10Mil (UPS, Chiller, CRAC, Cabling backbone, etc.)
- Previous experience with Company-wide Programs execution / implementation
- Previous experience with Vendor Cost Management & Costing Support to Sales e.g. Cabs, Cage build, Security, Cabling infrastructure, and custom requirement(s), excluding Facility R&M & Utilities cost
Skills And Attributes
- Exhibit overall strong business acumen
- Knows how to organize resources to effectively managed concurrent requests from an array of customers (internal and external)
What We Offer
At Equinix, we have a role and mission to value and put first the diverse communities we serve, to help keep them safe, and to care for our teams. Our #IamSafeIBelongIMatter culture transcends and pervades everything we do every day across Equinix.
At Equinix, we believe that our culture and values are at the heart of our success. Our teams are authentic, humble and dedicated, which creates the "Equinix magic. We know that our success depends on our people, so we strive to provide a positive work environment where we actively encourage growth, learning, and self-development.
In addition, we offer attractive compensation and benefits, such as an annual bonus tied to company results and your individual goals, a fully covered family health insurance plan, a stock purchase plan, extracurricular activities and regular events... a true company culture that values commitment, respect and fun at work.
Equinix is an equal opportunity employer. All qualified candidates will be considered for the position without regard to race, religion, gender, sexual orientation or identity, age, or disability. We actively promote diversity through a variety of networks, including, but not limited to, Black Connect, Equinix Women's Leadership Network, and Pride Connect.
