Security Operations Center Operator

Jobbeschreibung

Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors in a timely manner
Dispatch security, fire, EMS, or other response personnel as required
Provide exceptional customer service while supporting external partners with requests via email and/or phone
Monitor fire alarm systems, investigate and document as they come in to the internal fire team
Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
Assist during afterhours with routine badging requests

1+ years’ experience in dispatch, call center, or a security operations center environment
Excellent verbal and written communication skills in English. Fluency in other languages is a plus
Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
Ability to work all shifts including nights and weekends
Problem-solving analytical mindset
Able to think creatively, critically, and solve problems with resources at hand

Refer code: 1196678. Tesla - Der vorherige Tag - 2024-02-28 02:48