Resource Deployment Manager

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Be a strategic business partner to both the GEO & Practice Leadership Teams.
• Review, manage and execute staffing of resource requisitions.
• Align staffing of billable personnel, maximizing ability to achieve billable utilization targets.
• Create strategic relationships with services partners.
• Manage competitive rates that ensue achievement of partner margin targets.
• Governance of partner certifications and high-quality resources.
• Maintain internal partner spend targets in line with required capacity.
• Provide regional services management whitespace reporting and capacity recommendations based on business requirements.
• Ensure skills inventory, resumes and profiles of are updated and accurate in line with policy.
• Contribute to professional services knowledge base through creation of best practices and lessons learned content.

To be successful in this role you have:

• Several years' experience in resource management, ideally within a Professional Services or Consulting organisation
• RMI Certification
• Ability to apply judgement to any situation
• Ability to work in a demanding and constantly-evolving environment
• Ability to work independently
• Excellent professional verbal and written communication skills
• Fluency in French or Italian (preferable)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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