Professional Collections Retail Spain (F/M/X)

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible! An international team of over 750 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!



The European Shared Services for Debt Collections in Berlin services delinquent retail and small business customers for Germany, Spain, Italy, France, BeNeLux and the UK. The focus of the department is to mitigate credit losses through customer interaction in order to reach payment arrangements with our customers.

As a Professional for Retail Collections Spain you will be required to minimize risks, failures and losses by considering and respecting all internal and external requirements. It is a very self-responsible role under the business scope of the assigned retail customers in Spain.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts and a well-equipped fitness studio in our office building. You will find further information about our house and its benefits. Hier

Your daily tasks will be:

• Reaching out to delinquent customers using telephone and email
  
• Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
  
• Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
  
• Designate and optimize conversation strategies to identify and cope with different customer attitudes
  
• Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
  
• Cooperate and liaise with colleagues of different departments based in Spain on individual matters such as customer complaints, correction of invoices etc.
  
• Handle bankruptcies and prepare criminal complaints in case of embezzled vehicles
  
• Steer and manage third-party agencies based in Spain to arrange for repossession, transport of vehicles and remarketing

What you bring to the table:

• More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
  
• Experience in Debt Collection or customer service
  
• Fluent Spanish language skills, English at advanced Level, additional language skills are considered as a plus
  

• Driven to win
  
• Driven to continuously improve
  
• Perseverance
  
• Negotiation and communication skills
  
• Assertiveness
  
• Excellent teamwork skills
  
• Reliable and self-reliant way of working