Product Design Lead (M/F/D)

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalised customer experiences.

We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us in Berlin as we embark on this exciting chapter in the continued growth of our business.

Culture is important to us and we are looking for intellectually curious, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

We are looking for a deeply engaged and experienced Product Designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing products and services for our customers.

This role requires an extensive understanding of experience design for digital products and services ( digital channels ). A balanced understanding of strategy, research, interaction and motion/visual design is a must.

Role And Responsibilities

• Work collaboratively in a multi-disciplinary team of researchers, product designers, technologists and business experts to create new customer-focused products and services
• Supporting and partnering with teams to direct discovery work
• Lead and advise on how to run discovery, design and delivery research through the facilitation of workshops, design sprints and ideation sessions
• Advocate and provide guidance on how to use customer insights and data to inform the user experience
• Have a clear understanding of the business drivers behind product goals
• Creating, delivering and supporting other designers delivering high-quality design outcomes like concepts, user journeys, wireframes, UI flows and detailed UI design
• Work with the design system team to represent customer and business needs
• Present and communicate work and recommendations to the wider organisation
• Manage stakeholders and proactively solve issues affecting design quality
• Collaborate and provide direction to design team members and other stakeholders to identify new opportunities for a design or feature vision that creates value for our customers
• Support and mentor designers
• Support best practices and methodologies to drive efficiency and effectiveness
• Uphold design consistency and excellence of design deliverables
• Be an advocate for the customer and foster a shared understanding of customer centric design in the organisation

Minimum Skills, Experience and Qualifications

• 7+ years hands on experience as a Product/ UX Designer, across multiple devices and platforms ( digital channels ). Experience with consumer applications preferred.
• Excellent oral and written German and English skills
• Strong portfolio of design work/case studies demonstrating your principles, methodologies, and approaches
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Effective communication of journeys and solutions across roles & levels
• Ability to communicate intended experiences to product owners and developers
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences
• Proven understanding of application design and screen development ( digital channels )
• Expert knowledge in the native iOS and Android design & interaction patterns and platform constraints
• Experience using a test & iterate approach through usability studies, and collaborating on early UX research methods
• Solid communication and interpersonal skills
• Ability to actively listen, hear and understand what is said and not said, and with nuanced comprehension of meaning and intent
• Comfortable developing and sustaining effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Ability to influence others and provide thought leadership on user centred design
• Flexibility / adaptability (ability to change direction based upon team and stakeholder consensus)
• Expert knowledge of modern design systems, prototyping software and design tools (we use Figma)
• Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
• A passion for helping create an environment where people can do their best work
• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
• Bachelor's degree in Design, HCI, or related field or equivalent professional experience

Additional Skills, Experience and Qualifications

• Relevant experience in a banking or financial industry is a plus
• Experience leading teams and growing team members
• Experience defining standards and processes
• Experience of working in Agile teams
• Experience in the Atlassian suite of software (Jira & Confluence) is desirable

If this sounds like an interesting opportunity to you, let's chat!

We Offer

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.