Operations & Fulfillment Manager (m/f/d)

Your tasks

• Responsible for B2B inbound processing, consisting of system uploads, communicating inbound to 3PL team, and processing of book-ins
• Together with the team, contact B2B clients regarding their shipping instructions, along with reviewing their delivery manuals
• Responsible for preparing shipping documents for all B2B orders, creating seasonal folders, submitting to customs office, uploading on client portals, and creating shipping labels
• Support the team with B2B outbound processing, consisting of packing orders according to client needs, arranging pick-ups/ship-outs at 3PL, and communicating client instructions to 3PL team
• Responsible for tracking, monitoring, and documenting of B2B deliveries
• Support the team by replying to inquiries, order updates, requests, and issues from global B2B clients
• Ownership of weekly internal status update meetings with key stakeholders
• Ownership of B2B claims process, such as escalation, resolution, and factory claims with Production Manager
• Support the team by staying informed on industry trends which could be relevant for Aeyde; automating or revising processes

Your profile

• Extensive experience in the areas Supply Chain Management, Sales Administration, Operations, Logistics or B2B Customer Service
• Excellent communication skills in English (both verbal and written), German is a plus
• Strong proficiency in G Suite and/or MS Office applications
• Prior work experience in B2B Operations is a strong plus
• Experience with Oracle NetSuite or other ERP systems is a strong plus
• Excellent organization and time management skills
• Flexible and hands-on mentality, ability to multitask
• Start-up mindset with a can-do attitude

Why us?

• A modern office in the center of Berlin
• Discount of 40% for employees and 10% discount for family and friends of employees
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories
• Subsidized Urban Sports Club membership or Berlin Public Transport pass
• German lessons for international employees